Returns & Cancellations
We will replace or refund you for any bottle of wine that is damaged, flawed or that the customer finds unsatisfactory. We ask the customer return the unfinished portion of the original bottle for replacement. By law, we cannot accept returns of alcoholic beverages unless the product is corked, or flawed. We are also unable to accept return of wine that was damaged due to adverse weather conditions during shipment, or wine that is ordered in error. Please send an email to email@example.com to arrange for the return of corked or flawed product.
Once the wine is received we will refund your credit card account for the cost of the wine less shipping and handling. If the original shipment was damaged or flawed you will receive a full refund, including shipping and handling charges. Please contact the tasting room at (281) 967-9799 for return instructions.
Wine club orders not picked up within 30 days may be returned to inventory and there is no guarantee that the ordered wines will be available upon pickup. Club members who are picking up club orders after 30 days may choose from existing inventory wines that are of equal or lesser value.
A 15% restocking fee will be applied to all canceled orders and wine club orders not picked up within 90 days.